How We Work Together
Choosing a DMC is choosing the face of your brand in another country. We respect that responsibility — and operate with absolute transparency.
Category:
Cooperation
Author:
Luxe Evasion
Read:
10 Mins
Location:
AU
Date:
Jun 10, 2025
How We Work with Luxury Travel Agencies & Tour Operators
Inquiry → 10-Hour Turnaround Itinerary We operate with the efficiency expected in luxury travel. Once an inquiry arrives, we deliver a full response within 10 hours: What we return Tailored multi-option itinerary based on client profile (pace preference, mobility level, dietary needs, interest points, photography requests, kids-friendly, honeymoon style, etc.) Transparent pricing in both net & gross (if required) Experience upgrades: helicopter add-ons, wine masterclasses, private wildlife encounters, lodge upgrades VIP enhancements: sunset picnics, private chefs, in-room champagne, luxury vehicle upgrades, personal photographer Fallback & weather alternatives How we work internally A dedicated product designer assembles options. Ops team cross-checks supplier availability. We pre-hold time-sensitive tickets when needed. All itineraries delivered in PDF + email + WhatsApp to ensure instant visibility. 24/7 Support Before & During Travel Luxury travelers expect responsiveness. We deliver round-the-clock assistance through: Communication Channels Phone: +61 480 143 152 / +61 401 201 896 Email: [email protected] WhatsApp: same as phone numbers What 24/7 means for us Flight delay monitoring & re-coordination Weather alerts + real-time route adjustment Reservation changes (restaurants, wineries, tours) Emergency support: health issues, lost luggage, unexpected cancellations Immediate replacement of guides/vehicles if needed On-ground concierge for last-minute requests （flowers, birthday surprises, photographer, restaurant waitlist priority） Your clients are never left unattended.
White-Label Execution
We protect your brand and your client relationships. Every service we deliver can be fully white-labelled: Our commitments We use your documents, your cover page, your logo Guides introduce themselves as your team Vehicles display neutral, non-branded appearance Communication with clients follows your tone and instructions Zero leakage of your client identity No cross-selling, no re-marketing, no end-client contact after trip. Additional white-label options Custom welcome gifts with your logo Co-branded documentation Custom emergency hotline
Operational Management & Post-Trip Reporting
Full Operational Management We manage the entire ground operation end-to-end, allowing you to focus on sales & customer relationships. Logistics Management Airport transfers Point-to-point transportation Multi-day touring operations Backup vehicle deployment Route risk assessment Guide Allocation: Chinese-speaking guides English-speaking local guides Korean/Japanese (upon request) All guides are licensed + trained under Luxe Evasion SOP: safety briefing vehicle inspection guest courtesy protocol storytelling & interpretation training fatigue management incident reporting Vehicle Management Fleet options: luxury sedans, SUVs, 12-seaters, 25-seaters, 50-seaters. Vehicles with PPV commercial registration and with full comprehensive commercial insurance. Daily cleaning, sanitising, and pre-departure inspection. Restaurant & Supplier Coordination Preferred seating & upgraded dining options Dietary accommodation Wineries & distilleries VIP access Eco-tourism & adventure operator partnerships Lodges & hotels: Mövenpick, Hilton, The Langham, Saffire, Novotel, etc. Risk Management Weather re-routing Supplier failure protocols Insurance coverage clarity Emergency medical logistics Vehicle breakdown replacement within hours This is the level of stability upper-tier luxury agencies expect. Post-Trip Reporting We help you close the loop and strengthen your client relationship. What you receive: Guest feedback summary captured by guide + follow-up message Incident report (if applicable) Supplier notes: restaurants, wineries, hotels, attractions—audit of what worked Service quality scorecards Suggestions for future itineraries CRM-ready client insights: interests, preferred pacing, dietary needs, special dates, future travel intent This allows you to build stronger repeat-business funnels.
